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09.08.19, 00:11 AM General Topics
17 replies
I bought a Tom Ford clutch in London and after trying it out in the store they switched it for a "fresh" one at the last minute. Back in NY... I open the package and the metal strap is completely not attached to the harness and it's missing the metal piece that would hold it together. I took the bag into Tom Ford on Madison and they said not only do I have to pay for the repair, it will likely take months while they order the super special metal piece from Italy. Where do people go in Manhattan for metal work??? I know leather is the Leather Spa. So disappointed as I've never bought anything from TF before. [ Reply | Watch | Flag ]
General Topics 09.08.19, 12:11 AM Flag
 

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You should do a chargeback via your credit card for defective product. [ Reply | More
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General Topics 09.08.19, 12:25 AM Flag
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ooh, nice one! [ Reply | More
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General Topics 09.08.19, 12:28 AM Flag
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Thank you. Great idea. I hope I put it on Amex... [ Reply | More
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General Topics 09.08.19, 12:31 AM Flag
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Still would like to know where to go for metal work though! [ Reply | More
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General Topics 09.08.19, 12:32 AM Flag
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You should be able to do this with any credit card. [ Reply | More
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General Topics 09.08.19, 12:43 AM Flag
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That's likely a 1K+ purchase. Their treatment of you is insane. I would be camped out doing a fully on temper tantrum [ Reply | More
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General Topics 09.08.19, 12:37 AM Flag
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You are correct so I feel very stupid and simultaneously annoyed. [ Reply | More
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General Topics 09.08.19, 12:41 AM Flag
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NP ugh I hate that feeling :( sorry [ Reply | More
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General Topics 09.08.19, 02:47 AM Flag
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That's like saying Target should treat her special for spending $20. [ Reply | More
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General Topics 09.08.19, 03:10 PM Flag
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Why don’t you phone the store in London and make a big stink? Send pics, etc? [ Reply | More
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General Topics 09.08.19, 12:43 AM Flag
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+ you should be able to ship back to them at their cost and they should be able to ship you a new one. I hope you got VAT back!! [ Reply | More
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General Topics 09.08.19, 12:58 AM Flag
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Yeah, call London store, and stop the charge on your card. [ Reply | More
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General Topics 09.08.19, 01:42 AM Flag
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Post it on their Twitter, include pics. They will respond. GL [ Reply | More
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General Topics 09.08.19, 03:04 AM Flag
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Not this. So childish. This is not a problem that needs to be broadcast to the general public. You give the store in London a chance to remedy the situation. If they don't, then you dispute the charge on your credit card which gives them another chance to remedy the situation. The problem is with quality control at Tom Ford, so why blast the London store? [ Reply | More
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General Topics 09.08.19, 12:13 PM Flag
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The general public is not following Tom Ford's twitter. Tom Ford is. Corporate twitter accounts are exactly for complaints to give them a chance to remedy the situation. [ Reply | More
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General Topics 09.08.19, 03:11 PM Flag
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just tweet the issue at them and they'll fix it. social media shame is a powerful tool. [ Reply | More
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General Topics 09.08.19, 01:23 PM Flag
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Use the receipt and disputed the charge. Have the store in London respond. I have had a problem with Ferragamo shoes bought in Italy and got a tremendous response from them. Same once with Longchamp wallet I bought while in Paris. [ Reply | More
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General Topics 09.08.19, 01:41 PM Flag
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