UrbanBaby

07.18.08, 07:09 AM General Topics
10 replies

Run a consulting firm. Team screwed up on something and client got wind of it and we got kind of reamed (stupid mistake, mispelling a name and getting the name of a company slightly incorrect on a letter). Please tell me this will blow over. We've been doing great work. They've been a client for over a year. [ Reply | Watch | Flag ]
General Topics 07.18.08, 07:09 AM Flag

Dear UrbanBaby community,

Thank you so much for being a valued member of the UrbanBaby community. We wanted to inform you that we are shutting down the site on July 6th. We are grateful for your participation and support that has helped make UrbanBaby such an important resource to parents for many years.

If you have any questions or concerns, you can email us at urbanbaby-support@cbsinteractive.com.

Thanks so much,

UrbanBaby Support

yikes...have to fix and kiss a__ a bit and really go abovce and beyond. dont let it just blow iover...show how sorry [ Reply | More

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General Topics 07.18.08, 07:15 AM Flag

ughhh. hate that. memories are so short. but it will blow over. you'll just have to mea culpa a lot and make sure things get proofed better in the future. [ Reply | More

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General Topics 07.18.08, 07:15 AM Flag

Those are sloppy mistakes. If this is your first problem in a year they might give you a second chance but it would be totally understandable if they didn't. [ Reply | More

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General Topics 07.18.08, 07:17 AM Flag

Seeing as you posted this a while ago too I'm guessing you haven't rushed to put things right. [ Reply | More

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General Topics 07.18.08, 07:24 AM Flag

Wow, pretty snippy today, eh? I posted two nights ago and got one response. Figured I would post again to get more perspective. Last I heard, that's still allowed. Client has been on vacation this week, so there's not much to "do" other than fix the problem and apologize profusely. Thanks for your "help." [ Reply | More

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General Topics 07.18.08, 07:30 AM Flag

No problem - any time you need help with running your co. just post and I'll see what advice I can give. GL [ Reply | More

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General Topics 07.18.08, 07:47 AM Flag

best way to approach it is to apologize and move on. if you treat it like a big deal, it opens the door for them to do as well. [ Reply | More

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General Topics 07.18.08, 07:41 AM Flag

Thank you. I agree. I dealt with it, told them I am taking it extremely seriously, we'll learn from it, and it will never happen again. Honestly what can you do? [ Reply | More

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General Topics 07.18.08, 07:45 AM Flag

that's it. but if you keep apologizing or discussing/dissecting it it will appear as if you have a lack of confidence in your ability to get it right in the future. we all make mistakes. [ Reply | More

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General Topics 07.18.08, 07:47 AM Flag

Did you own the mistake or try and hide it? I'm always more likely to forgive if you bring it to me than if I find it. [ Reply | More

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General Topics 07.18.08, 07:56 AM Flag