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07.14.08, 13:17 PM General Topics
15 replies
Avoid Comic Jumps!!!! I just wanted to warn other sf bay area moms that if they need to rent a bounce house then they should not go through Comic Jumps. In a nutshell, I booked them a month in advance. I expected them to show up at 12:00 on the day of the party, and they finally arrived 3 hours late!! I didn't think we should have to pay full price since the party was ending. They offered no discounts or other options and instead called it a "refusal of delivery" and charged us a cancellation fee. So overall, we were charged for a bounce house that we never got to use. They were unsympathetic and offered no apologies. Save yourself the heartache and go through ANY OTHER jumper company!!! [ Reply | Watch | Flag ]
General Topics 07.14.08, 01:17 PM Flag
 

Dear UrbanBaby community,

Thank you so much for being a valued member of the UrbanBaby community. We wanted to inform you that we are shutting down the site on July 6th. We are grateful for your participation and support that has helped make UrbanBaby such an important resource to parents for many years.

If you have any questions or concerns, you can email us at urbanbaby-support@cbsinteractive.com.

Thanks so much,

UrbanBaby Support

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I would complain LOUDLY until all monies were returned. They did not provide the service you paid for. [ Reply | More
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General Topics 07.14.08, 01:24 PM Flag
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take these people to small claims court and get your money back. that is outrageous! [ Reply | More
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General Topics 07.14.08, 01:30 PM Flag
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I would like to start by saying that we have apologized to this customer a number of times, on the phone and through a number of review websites where she posted negative reviews about our service. I’ll explain again what our side of the story is. A few days after she placed her order either she or her husband called us to change the delivery time and we did that for them. So the first automated email she received shows delivery between 12-1pm and when they called the second time the delivery time was changed to 1-2pm. On the day of the event we had two of our trucks brake down on the road that day one of them was a new truck that had transmission issues that were due to some manufacturing defects and the other was a rental truck that was replacing one of our trucks due to it being out for maintenance at the dealership. We have never experienced this in the past because we keep our trucks maintained to the highest standards and we can’t see what we could have done to prevent this from happening but we learned from it, and we now have a back up vehicle of our own to cover incase this happens again. Also when I talked to her husband I explained all of this over the phone to him and I apologized and when he called me again going off on me using curse words I informed him that they can cancel the order and receive a refund and he said “just hurry up and get here” I informed him that the drivers are on there way. So when our driver got there they wanted to cancel and I informed them of the cancellation fee, and the only reason the cancelation fee applies due to us driving out to the park and spending time and fuel to service there party the way her husband asked us to within a few minutes of our phone conversation. I was willing to give them the rental at a discounted price to compensate them for the delay and their disappointment but all they wanted is a full refund and the rental. They also disputed the charges through their credit card so I was not able to issue any refunds at the time do to their request for the chargeback. We didn’t dispute the charge back so they have a full refund and I hope we can come to some sort of resolution regarding this matter. [ Reply | More
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General Topics 09.09.08, 02:17 PM Flag
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new poster -- yeesh, that's a long reply. but if you're still reading after posting your rebuttal, once you got to the car problems on your part you lost the argument. you didn't provide what you contracted to provide -- and your post only makes me side with the original poster more. [ Reply | More
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General Topics 09.09.08, 02:20 PM Flag
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I'm not trying to say that we did a good job. I'm trying to say that we apologized and tried to give them a discount to make up for the delay. Also we usually don’t have these types of problems on regular bases. [ Reply | More
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General Topics 09.09.08, 02:33 PM Flag
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a discount is meaningless when you're hours late for a kids birthday party. those things last 2 hours -- you showed up after it was over. i doubt the bounce house or whatever is something that has a use outside a birthday party, so why should they pay even a discounted price? if i rented a bounce house it would be THE entertainment for the party. if it failed to show up, the party would be completely different and significantly less fun -- i wouldn't expect to pay anything. [ Reply | More
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General Topics 09.09.08, 02:45 PM Flag
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you should have given it to them for free ... all your fault, not theirs [ Reply | More
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General Topics 09.09.08, 02:45 PM Flag
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I didn't say it was thier fault. The only reason I'm posting a reply is to say that we are sorry for the delay and we took action to prevent this from happening in the future. [ Reply | More
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General Topics 09.09.08, 03:02 PM Flag
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OP: I can't believe Comic Jumps has the NERVE to even reply. This company is FULL of lies. They never apologized. They never offered anything. They're obviously trying to save face and by re-checking other review sites and reading the post below, it's clear that they haven't improved and are continuing to screw over other customers. DON'T TRUST THIS COMPANY!!!!!!! [ Reply | More
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General Topics 10.12.08, 04:59 PM Flag
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NP - that IS a long reply. If the trucks had defects or whatever, your fault. They don't pay, you apologize. End of story. [ Reply | More
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General Topics 11.03.08, 03:47 PM Flag
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You should've offered a refund with no cancellation fees. You're lucky this didn't happen to me. If you charged me, I would've taken you to court. [ Reply | More
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General Topics 11.03.08, 04:08 PM Flag
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Here is my story. I booked about a month before the event. The day before the event I had to call them in order to confirm my order. I ordered ballons and a jump house from them. They did confirm that they were going to be ther between 10-11am. PArty at 12-5. We are on Kiddy time so people came early. I called at 1030am. no answer called every 5 minutes then and still no answer. Then I finally got a hold of somebody around 1130am and they said that they were on their way. Party is already starting at 12 and still no bounce house. Called again and no answer.. kept calling every minute and kept leaving messages since the kids are all asking about the bounce house and their balloons. Finally got a hold of someone at 1245pm... I am now yelling at them.. they told me that driver was 5 minutes away.... 1:00pm still no show....called again cant get a hold of someone till 145pm. They finally came around 2pm...The balloon I recieved were not the right ones and some even came in half way deflated, I didnt get some of the balloons that I ordered.Particularly the #1 Balloon. Some of the kids had to leave the party before the party ended and did not have a chance to see the bounce house. WHen I called the owner to discuss it. He was very rude. Told me they run out of some of the baloons that I ordered. But why wasnt I informed. Everything would have been great and I would have calmed down if they at least appologized and admited their mistake. But All I got was a screaming owner who should know better than to scream at his customer. He knew that he was at fault but just didnt want to admit it. The worst part is that I never got a refund for the balloons that I never received. SO DISSAPOINTED.... [ Reply | More
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General Topics 10.06.08, 02:04 PM Flag
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call the local news guy! [ Reply | More
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General Topics 10.06.08, 02:07 PM Flag
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ita [ Reply | More
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General Topics 11.03.08, 03:41 PM Flag
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How funny. I was going to book them until I found this site. I dug a little deeper and found more bad reviews, then dug even deeper and found an F rating with the Better Business Bureau. Guess I dodged a bullet... so happy for ub :) [ Reply | More
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General Topics 08.02.09, 10:41 PM Flag
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