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06.30.08, 10:27 AM General Topics
82 replies
What types of services do you usually expect from a flight attendent? [ Reply | Watch | Flag ]
General Topics 06.30.08, 10:27 AM Flag
 

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none really. have a drink and a snack flung at me, maybe some help if the plane goes down [ Reply | More
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General Topics 06.30.08, 10:28 AM Flag
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Would you be interested in them providing more entertainment options on short flights or in them matching you with likeminded passangers? [ Reply | More
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General Topics 06.30.08, 10:29 AM Flag
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no, i want everyone to shut up and fly in a timely manner. I would be interested in them tossing drunks and people who try to cram enormous bags in the overhead off the plane [ Reply | More
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General Topics 06.30.08, 10:31 AM Flag
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np: Not even remotely. I just want to get to my destination sometime remotely near when I expected and paid to get there. I'd like them to focus on that for now. [ Reply | More
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General Topics 06.30.08, 10:31 AM Flag
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Well what about while you are on teh plane. One idea that I've heard discussed is flight attendents providing dramatic readings while on the tarmac. [ Reply | More
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General Topics 06.30.08, 10:33 AM Flag
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This has to be a joke. [ Reply | More
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General Topics 06.30.08, 10:34 AM Flag
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No this is not a joke, it's being considered as a way to reduce passanger stress. [ Reply | More
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General Topics 06.30.08, 10:35 AM Flag
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Well, I had a pretty horrible airline experience this weekend and when I finally got on the plane if the flight attendant started reading from Hamlet I might have actually lost it,. [ Reply | More
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General Topics 06.30.08, 10:37 AM Flag
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What happened on your flight? [ Reply | More
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General Topics 06.30.08, 10:38 AM Flag
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Flight delayed, delayed, delayed then cancelled. Airline wouldn't pay for hotel. Booked us on flight for the next am. Went to hotel, came back the next am and the person had mistakenly booked us for the next day's flight, so we had to sweat out standby. All this 8 mo pg and with a 2 yo. [ Reply | More
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General Topics 06.30.08, 10:40 AM Flag
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What about a children's play area in the terminal and possibly allowing you to interact with other passangers. [ Reply | More
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General Topics 06.30.08, 10:41 AM Flag
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I don't care about interacting with other passengers but if they could provide some kind of entertainment for kids that would be WONDERFUL [ Reply | More
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General Topics 06.30.08, 10:43 AM Flag
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That is being considered, having play centers in the terminals so you can have the kids be distracted during a delay. Still trying to decide what to do on the plane. Possible free coloring books for the kids. [ Reply | More
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General Topics 06.30.08, 10:44 AM Flag
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lol...the idea that people want to interact with other passengers! that's the LAST thing i want!!! [ Reply | More
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General Topics 06.30.08, 04:04 PM Flag
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np: What about this do you not understand?!? We don't need services to keep us busy while the flights are delayed and canceled. We need flights to be on time and customer service people to be less bitchy and threatening. [ Reply | More
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General Topics 06.30.08, 10:44 AM Flag
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We want to make your flying experience more enjoyable from the moment you arrive at the airport to the moment the plane takes off. This includes more entertainment options at airports, along with increased social interaction at airports and more shopping options. We believe that once you see some of these ideas you'll enjoy the experience even more and let you worries slip away. [ Reply | More
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General Topics 06.30.08, 10:46 AM Flag
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np: You know, I used to be a marketing whore like you. Best thing I ever did was quit. You don't even see how ridiculous you sound. No one enjoys traveling on a plane because of delays and poor customer service. Giving us bright shiny things to distract us from the ineptitude is not going to work. [ Reply | More
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General Topics 06.30.08, 10:48 AM Flag
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We want to make you enjoy the flight. Think abotu sitting in a nice comfy terminal chair and watching the flight attedents sing and tell jokes, while your children relax in the play center. Maybe you and other passangers can grab a latte and discuss books and movies in the new terminal cafe. Then you get on the plane and listen to a dramatic reading while waiting on the tarmac. This will make flying an enjoyable experience that you'll recommend to all of your friends. [ Reply | More
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General Topics 06.30.08, 10:50 AM Flag
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LOLOL. I'm calling fake. Please let this be fake, I never proposed anything quite so idiotic to my clients. [ Reply | More
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General Topics 06.30.08, 10:50 AM Flag
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This is not a fake. Why do you find this idiotic? [ Reply | More
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General Topics 06.30.08, 10:52 AM Flag
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Because this is the kind of crap that doesn't even make it out of a brainstorming session, we wouldn't have even had the balls to present it to the client. [ Reply | More
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General Topics 06.30.08, 10:54 AM Flag
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These are just ideas that have been discussed and are being focus grouped and are just some ideas to make people happy while they fly! [ Reply | More
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General Topics 06.30.08, 10:58 AM Flag
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Have you considered focusing on timeliness, baggage handling, and airplane cleanliness? [ Reply | More
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General Topics 06.30.08, 11:01 AM Flag
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We are focusing on passanger enjoyment. Right now we have great baggage handling and timeliness is better than it ever was. And there is a new plane cleaning task force. [ Reply | More
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General Topics 06.30.08, 11:02 AM Flag
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Actually, delays are at an all time high. How are you calculating timliness? And baggage handling is terrible. Bags are lost frequently and the waits are long to retrieve bags. [ Reply | More
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General Topics 06.30.08, 11:03 AM Flag
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I am just going by the statistics in front of me. [ Reply | More
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General Topics 06.30.08, 11:06 AM Flag
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What about some kind of enjoyment at baggage claim. Maybe videos telling you about the history of the airport or about fun attractions in the city you're in. [ Reply | More
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General Topics 06.30.08, 11:07 AM Flag
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No, it won't make flying enjoyable. Nothing you are decsribing will make flyign enjoyable. [ Reply | More
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General Topics 06.30.08, 10:54 AM Flag
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a lot of what you are describing would send me over the edge from disgruntled to homicidal!!! watching flight attendants sing and tell jokes??? how about free blow jobs for the men? [ Reply | More
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General Topics 06.30.08, 04:10 PM Flag
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totally fake. Sounds like hell, btw. [ Reply | More
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General Topics 06.30.08, 05:13 PM Flag
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this is so fake [ Reply | More
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General Topics 06.30.08, 10:53 AM Flag
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So let me see if I get this straight. Flying is a miserable and stressful experience. But you think that if the shopping were better in the terminal, I would forget that flying is hell? [ Reply | More
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General Topics 06.30.08, 10:53 AM Flag
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Yes, we think that if you see a large amount of retail outlets and various ethnic culinary kiosks, you will enjoy yourself more. Think about being able to get a manacure or a massage while you wait. Also you can enjoy more terminal entertainment options and get to meet other passangers and enjoy each other while you wait. You could meet your new best friend through this exicting idea. [ Reply | More
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General Topics 06.30.08, 10:57 AM Flag
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I don't want to make a new friend while sitting in an airport in Iowa. And I don't want to shop. I want to get from point a to point b. Period. [ Reply | More
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General Topics 06.30.08, 10:58 AM Flag
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But this will allow for the flight attendents to introduce you to someone who shares your interests and values. You can grab a latte and talk and make frieds and possibly shop. Or you can take in a show while you wait. Maybe you can get chiar massages together or view the new art work hanging in the terminal. Think about it the hours you wait will just fly by. [ Reply | More
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General Topics 06.30.08, 11:00 AM Flag
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But we don't wait to wait hours! Why not focus your enegergies into elimianting the hour long waits? Besides, the parties that employ the flight attendants (airlines) and the parties that own/operate the airports are independent of each other. [ Reply | More
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General Topics 06.30.08, 11:02 AM Flag
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We want to make the waits more exciting and enjoyable so you pass the time in a great way. The waits are caused by outside forces that the airlines cannot control. [ Reply | More
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General Topics 06.30.08, 11:04 AM Flag
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That is untrue. Waits are caused by airlines waiting for a free gage while refusing to pay fees to use another airlines' available gate. They are caused by airlines maintaing too small a fleet to roll out a replacement plane where there are problems. And they result from airlines refusing to cancel flights even when they are so far behind schedule that they will never catch up. [ Reply | More
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General Topics 06.30.08, 11:07 AM Flag
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If we cancel the flight people will be unhappy. It won't work. [ Reply | More
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General Topics 06.30.08, 11:08 AM Flag
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People are more unhappy when they wait for hours before their flight is cancelled. [ Reply | More
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General Topics 06.30.08, 11:09 AM Flag
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So now I am supposed to share my interests and values with my flight attendent? [ Reply | More
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General Topics 06.30.08, 11:04 AM Flag
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Yes, they will take polls at the gate and find out what you want. You can also inform the airline when you book your ticket. [ Reply | More
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General Topics 06.30.08, 11:05 AM Flag
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My latest guess is that this proposal just came across your desk. You are laughing until you pee transcribing it here for us because you cannot believe that the consultants are this stupid. [ Reply | More
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General Topics 06.30.08, 10:58 AM Flag
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Yeah basically all of this is in a proposal that I just read and I am finding it hysterical and wanted to share. [ Reply | More
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General Topics 06.30.08, 11:01 AM Flag
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who is it from? Big Brother? [ Reply | More
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General Topics 06.30.08, 05:14 PM Flag
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Sorry, this is fake. Entertaining BS [ Reply | More
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General Topics 06.30.08, 12:25 PM Flag
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who ARE you? [ Reply | More
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General Topics 06.30.08, 05:12 PM Flag
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But this should reduce stress. You can focus your attention on the reading and drift away from the delay on the tarmac. [ Reply | More
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General Topics 06.30.08, 10:38 AM Flag
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Couldn't we reduce passenger stress by a) treating passengers better before they got to the plane, b) improving communication with passengers, c) reducing delays, and d) removing disrupting pasengers from the flights? [ Reply | More
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General Topics 06.30.08, 10:49 AM Flag
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Well we could allow for more communication ideas with passangers, like e-mail alerts, text messages and a dedicated flight call in center. And possibly having an information kiosk at the gate. How would you like to be treated better. [ Reply | More
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General Topics 06.30.08, 10:51 AM Flag
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I would like real time information about the status of my flight. When my flight is delayed, I would like the option of arrivig at the airport w/i an hour/two hours of the delayed takeoff, not the original takeoff. I would like the option of rescheduing/cancelling without a fee if the flight is delayed more than an hour. If I am delayed on the tarmac, I would like to be given the option of deboarding after an hours wait (and at every hour thereafter). I would like cleaner planes. And I would like flight attendants to remove drunk and disorderly passengers. [ Reply | More
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General Topics 06.30.08, 10:57 AM Flag
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Planes are generally clean. And we take every effort to remove disorderly passengers to other planes. [ Reply | More
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General Topics 06.30.08, 11:06 AM Flag
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Planes are flithy. They used to get cleaned between flights with a deep cleaning daily. Now they are straightened between flights, cleaned daily, with deep cleans only about once per month. They are filthy. [ Reply | More
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General Topics 06.30.08, 11:09 AM Flag
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What about providing with sanitary products, so you can help clean your area. This will give you an activity to engage in while listening to the dramatic readings. [ Reply | More
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General Topics 06.30.08, 11:11 AM Flag
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So you want it to be the passenger's job to clean the planes? Hardly. [ Reply | More
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General Topics 06.30.08, 11:12 AM Flag
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It would be optional and only if you want to engage in a new family friendly activity. [ Reply | More
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General Topics 06.30.08, 11:13 AM Flag
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Fake. [ Reply | More
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General Topics 06.30.08, 04:12 PM Flag
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That sound awful. [ Reply | More
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General Topics 06.30.08, 05:11 PM Flag
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God no. I want them to bring me drinks and snacks, fix my TV if it's broken, and bring me towels or blankets if ds throws up. I do not want them to bring me blankets if I'm trying to bf my baby, [ Reply | More
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General Topics 06.30.08, 05:10 PM Flag
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These days I'm so freaking grateful the delay is over and I'm not cancelled I don't care about anything else. [ Reply | More
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General Topics 06.30.08, 10:29 AM Flag
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What if they provided entertainment options while you waited? [ Reply | More
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General Topics 06.30.08, 10:31 AM Flag
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what do you mean by entertainment options? Are they gonna do a floor show? [ Reply | More
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General Topics 06.30.08, 10:32 AM Flag
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Maybe mini plays or dramatic readings over the intercom. In the terminal, possibly some stand up comedy or singing. [ Reply | More
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General Topics 06.30.08, 10:34 AM Flag
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That sounds like torture [ Reply | More
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General Topics 06.30.08, 10:52 AM Flag
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Why is that? [ Reply | More
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General Topics 06.30.08, 10:52 AM Flag
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Plays, dramatic readings, and stand up? I don't want any of that. Especially not forced upon me. And especially not from people whose primary skill set is as a flight attendant and secondary skills (if at all) are in theater. [ Reply | More
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General Topics 06.30.08, 10:59 AM Flag
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These programs are to make you enjoy yourself. Think about sitting and waiting and watching the flight attendents perform stand up and sing folk songs at the gate. And when you get on the plane hearing a dramatic reading or one act plays on the tarmac. [ Reply | More
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General Topics 06.30.08, 11:03 AM Flag
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I don't want any of that. I want my wait time reduced, my plane to leave and arrive ontime. Folk songs won't make me happier. [ Reply | More
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General Topics 06.30.08, 11:05 AM Flag
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But you won't realize there is a wait while you listen. [ Reply | More
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General Topics 06.30.08, 11:07 AM Flag
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Why? Am I stupid in this scenario? [ Reply | More
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General Topics 06.30.08, 11:10 AM Flag
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No you will be captivated by the songs and your deep conversation with your new best friend that you don't pay attention to time. [ Reply | More
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General Topics 06.30.08, 11:11 AM Flag
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So when will I notice? When I stroll off the plane late for my meetings? When my blackberry keeps going off with demands for my ETA? When? [ Reply | More
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General Topics 06.30.08, 11:13 AM Flag
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You will have so little stress with this idea that you won't notice. What about a state of hte art business center that allows you to work and wait. [ Reply | More
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General Topics 06.30.08, 11:16 AM Flag
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If I am late to a meeting, I will care. And if I could take care of the meeting via a business center, I wouldn't be flyign to the meeting. I would be in my office. [ Reply | More
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General Topics 06.30.08, 11:23 AM Flag
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Not really. I don't want to wait. I've had enough with the waiting. The whole industry is a disaster and I don't want them to put a bandaid on the symptoms, I want them to fix it. [ Reply | More
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General Topics 06.30.08, 10:32 AM Flag
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handjobs [ Reply | More
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General Topics 06.30.08, 10:30 AM Flag
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LOL! I was going to say BJs in the bathroom [ Reply | More
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General Topics 06.30.08, 10:33 AM Flag
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why are they even needed? [ Reply | More
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General Topics 06.30.08, 10:32 AM Flag
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To provide you with important emergency services and to make the flight enjoyable for you and everyone. [ Reply | More
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General Topics 06.30.08, 10:34 AM Flag
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losing the attendants would be a great way for airlines to save money [ Reply | More
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General Topics 06.30.08, 10:37 AM Flag
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np: Intersting...verrry interesting! [ Reply | More
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General Topics 06.30.08, 10:44 AM Flag
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You can't get rid of fligth attendents. We are there to make sure you get off the plane alive. [ Reply | More
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General Topics 06.30.08, 10:48 AM Flag
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