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06.23.08, 11:01 AM General Topics
11 replies
Is it too much to expect a major brand hotel chain to be truthful about it's no-pets policy? I selected a very very expensive hotel this weekend that specified in several places it had a no-pets policy for personal reasons. A half dozen pitbull and bull dogs were being housed in a single room down the hall, and another door in another part of the facility had a note warning cleaning staff to stay out because of pets in the room. After I calmly stated it would be kinder to customers to state they accepted pets, the manager became beligerent and defensive telling me seeing eye dogs could be in the facility (he obviously doesn't know those dogs are not pets, they are tools) Don't tell me I should have asked. Then I needed to confirm whether they indeed had a swimming pool, a business center, a king size bed, a fully equipt kitchen, that they were a hotel, that they kept toilet paper in stock, and towels etc etc, which are all the things they claimed to have and any reasonable person ought to be able to rely upon when they state it in writing. If they've allowed pets for 13 years they shouldn't lie about it in their documentation and state specifically that no pets are allowed. I say again this was a very very expensive chain. [ Reply | Watch | Flag ]
General Topics 06.23.08, 11:01 AM Flag
 

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Were they service dogs? [ Reply | More ]
General Topics 06.23.08, 11:06 AM Flag
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they don't use pit bulls as service dogs.... [ Reply | More ]
General Topics 06.23.08, 11:06 AM Flag
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thats not your call to make, dogs are trained for different purposes - were they being used as service dogs? It sounds like you should ask for a refund since you booked your stay explicitly on the understanding no animals were allowed. [ Reply | More ]
General Topics 06.23.08, 11:08 AM Flag
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I wasn't op, but I know I'm right, they don't use pit bulls as service dogs, and I doubt if there were 6 in one room that they were passed off as service dogs. Service dogs wear special identification and if she saw the dogs, and they were service dogs, she would have been able to tell that immediately. I doubt op would have had a problem with a seeing eye dog... [ Reply | More ]
General Topics 06.23.08, 11:12 AM Flag
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Gadzooks these were *not* service animals they were pets. The idiot manager was using seeing eye dogs as an excuse that animal fur could be in a room. He claimed he knew nothing about them even though 3 of his staff were having their coffee break near them as they chatted about them. This was a very expensive chain suite hotel in the middle of a business park surrounded entirely by fields so it was obvious the dogs were from their property. [ Reply | More ]
General Topics 06.23.08, 11:32 AM Flag
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I'd complain to the manager. [ Reply | More ]
General Topics 06.23.08, 11:20 AM Flag
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You obviously didn't read the whole post. [ Reply | More ]
General Topics 06.23.08, 11:22 AM Flag
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OK then complain in writing to the manager including how you found his behavior unacceptable and cc it to headquarters if a chain. [ Reply | More ]
General Topics 06.23.08, 11:27 AM Flag
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I would find out who that person's supervisor is. Belligerence is not to be tolerated. [ Reply | More ]
General Topics 06.23.08, 11:22 AM Flag
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equipped [ Reply | More ]
General Topics 06.23.08, 11:29 AM Flag
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This post very long, can''t answer [ Reply | More ]
General Topics 06.23.08, 11:30 AM Flag
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